Shipping and Returns
Our working hours are Mon-Fri 10am-6pm, and getting your parcel off to you as quickly as possible is always our aim. We state that orders will be sent out the next working day, but whenever it's possible, an order will be despatched that same day.
Your bottles will be well protected and packaged.
We send our orders via Royal Mail for small and medium packages, with larger ones being sent via DPD tracked delivery. Royal Mail parcels are sent either 1st Class or 2nd Class, and the prices we charge are direct from Royal Mail - we make no profit on the shipping. In order to provide you with the best delivery prices we can, we subsidise each DPD shipment by £2.
We offer FREE Shipping on all UK orders over £35 via royal mail second class.
If, for some reason, we are unable to fulfil our usual speedy service, you will be notified via the website or by email on receiving your order.
Please note that large orders sent via DPD may take slightly longer to process and despatch, but you will be kept informed of details.
In the unlikely event that any of our bottles aren't up to standard, we will provide replacement bottles free of charge. Please email firstname.lastname@example.org if there are any problems with your order.